Building Trust Through Communication and Conflict (Two Sessions - Oct 2 and Oct 9 10:00 AM - 12:00 PM)

SESSION 1: Staying in Dialogue - 10 a.m.-noon, Wednesday, Oct. 2
• Understand the importance of staying in dialogue during emotional and high-stakes conversations
• Learn to prepare for difficult conversations by identifying your own motives
• Identify distractions in conversations and apply techniques to refocus
• Recognize and respond when verbal or emotional safety is at risk

SESSION 2: From Dialogue to Action - 10 a.m.-noon, Wednesday, Oct. 9
• Learn how to maintain dialogue in emotional situations
• Analyze and manage reactions to difficult messages, fostering active listening
• Practice techniques for speaking persuasively to move toward resolution and action