Technical Support Rep.
Do you want to join a growing company? Are you looking for a FUN and INNOVATIVE company? Do you thrive in an employee centered culture? If so, keep reading!
Park is growing and so are our customers. If you are a problem solver with a strong mechanical ability looking for the next opportunity within Park, here is it! This role is a part critical of our Service Excellence model, and we look forward to the new additions! The Technical Support team is looking to add to their team to help support our customers with their technical needs.
In this role you will be responsible for responding to customer inquiries about Park equipment by troubleshooting mechanical, electrical and operational issues as well as providing guidance to customers on their Park equipment via phone and/or email.
This role will also process parts returns and orders through contacting customers, providing return labels, processing necessary paperwork and partnering with the warehouse for parts shipments.
We are looking for someone who is able to provide good customer service, is analytical, detail oriented, has mechanical knowledge of our machines and is able to communicate effectively through complex situations.
*Bi-lingual speaker is preferred.Park offers competitive wages and great benefits to include Medical, Dental, Vision, Short Term and Long Term Disability, Paid Time Off, Holiday Pay, and so much more!