Making Great Customer Service Contagious in Your Organization

According to the Merriam-Webster dictionary, a customer is a regular or frequent buyer. Our customers and how we serve them is not only our lifeline but also the bottom line. Research shows that we never hear from 96% of the people that are unhappy with our organization, our service, or us. Do you really know how you are doing? Learn world-class strategies that work. Turn that one-time customer into a lifetime customer!
Participants will learn:

The critical points of encounter to enhance customer experience
Five reasons why customers become dissatisfied
Why complainers are our most valued customers
The strategies to gain and maintain positive customer relations
The do’s and don’ts of professional customer service
Strategies for consistently delivering world-class customer service

Date: Tuesday, February 26, 2019 | Time: 9:00 am-12:00 pm
Cost: $49 per person

Click HERE For More Information

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Alexandria Area Economic Development Commission
324 Broadway Street, Suite 101
Alexandria, MN 56308

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Making Great Customer Service Contagi...

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Tuesday Feb 26, 2019
9:00 AM - 12:00 PM CST

February 26, 2019
9:00 AM - Noon

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Making Great Customer Service Contagious in Your Organization

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