Technical Support Representative
The Technical Support Representative is responsible to support the customer by troubleshooting machines, resolving customer issues, handling, and processing all inquiries relating to parts, including the processing of return parts under warranty for repair or replacement.
The Technical Support Representative is responsible to support the customer by troubleshooting machines, resolving customer issues, handling, and processing all inquiries relating to parts, including the processing of return parts under warranty for repair or replacement. This position provides Park’s customers with an excellent experience by ensuring that they are satisfied through communicating effectively and professionally both written and verbal to ensure that customers have the information they need to resolve their issues.
Who We Are
Founded in 1953, Park Industries is the largest North American manufacturer of stoneworking machinery, headquartered in the vibrant city of St. Cloud, Minnesota. We’re a family-owned business with a commitment to innovation, quality, and customer satisfaction. Under the Schlough family’s third-generation ownership, Park Industries remains dedicated to pioneering state-of-the-art solutions with industry-leading service and support.
What You’ll Do
As a Technical Support Representative, you’ll gain hands-on experience producing parts with precision and efficiency. Key responsibilities include:
- Provide subject matter expertise on two designated Park machines and acquire familiarity with additional machines
- Respond to customer inquiries about Park equipment by troubleshooting, recommend solutions or repairs, complete case notes, parts orders, distribution, and returns or Return Material Authorization (RMA) for electrical, mechanical, pneumatic, hydraulic, and operational issues
- Provide procedural guidance to customers on their Park Equipment via phone, email, or messaging
- Streamline purchase order and return processes by engaging with customers, facilitating paperwork processing, issuing return labels, coordinating parts delivery to the warehouse, or arranging returns to vendors. Guaranteeing fulfillment of orders to meet customer specifications promptly and efficiently
- Capable of making financial decisions on behalf of Park’s machine warranty up to the set threshold of $2,500
This role would be located full time hybrid in our St Cloud facility. You would work primarily office hours, Monday to Friday, with additional hours as needed to meet customer needs, including taking part in the 24/7 Service Phone rotation.
Experience and Qualifications
Education
- High School Diploma or equivalent, required
- Associate degree in software or Technical Degree in electrical, mechanical, pneumatic, or hydraulic systems, preferred
Experience
- Basic background in two or more of these areas; software, electrical, mechanical, pneumatic, or hydraulic systems, required
- Experience in manufacturing environment, required
- One-year related experience working in Park’s assembly, panel shop, or as an installer, preferred
Why Join Us
At Park Industries, you’ll take pride in producing high-quality parts that become the foundation of industry-leading stoneworking machinery. You’ll be part of a supportive team that values precision, safety, and continuous improvement. We offer a competitive benefits package, including health, vision, and dental insurance, a 401k plan, HSA and FSA accounts, tuition reimbursement, and more.
Pay Transparency Statement
In accordance with pay transparency regulations, the anticipated starting hourly rate for this position ranges from $22.00 to $27.00. Please note that the range provided is an estimate and not a guarantee; the final offer will be determined based on factors such as experience, education, location, and assigned shift. Full-time employees may also be eligible for variable compensation, company-wide incentives, and a comprehensive benefits package. Additionally, the availability of benefits and programs may vary depending on the hire date, employment type, and hours worked.
