Customer Service Supervisor

Are you a skilled leader passionate about enhancing customers’ experiences?

We're looking for a Customer Service Supervisor to join our team and provide direction and leadership to our Technical Support team. In this role, you'll ensure customer satisfaction in a timely and cost-effective manner, helping us exceed our customer experience standards.  If you're driven to lead a team, solve complex problems, and implement strategic initiatives, we encourage you to apply and make a significant impact within our company.

As a Customer Service Supervisor you will work primarily office hours, Monday to Friday, with additional hours as needed to oversee your staff and meet customer needs.  In addition, you will participate in the 24/7 Service Phone rotation as needed.

What can you expect to do in this role?

• Effectively manage and motivate the Technical Support team, focusing on hiring, training, developing, and evaluating direct reports while fostering innovation and collaboration.
• Manage and respond to elevated customer situations to provide timely and effective solutions.
• Oversee customer service system operations, ensuring calls and emails are directed to the appropriate Technicians and resolved promptly.
• Assist with complex technical support issues and provide backup support to Technicians as needed.
• Resolve warranty claims and negotiate invoice disputes with customers.
• Work cross-functionally as a subject matter expert with other departments to proactively resolve internal and external customer issues.
• Develop and maintain reports to track trends and department actions.
• Investigate customer complaints regarding service-related issues.

Who We Are

Founded in 1953, Park Industries is the leading authority in stoneworking machinery across North America. With a deep-rooted tradition of excellence and a forward-thinking approach, we're a family-owned company based in vibrant Saint Cloud, Minnesota. As the largest American manufacturer in our sector, we pride ourselves on state-of-the-art manufacturing facilities, exceptional customer service, and comprehensive support from procurement to operation. Now in our third generation under the guidance of the Schlough family, Park Industries continues to lead the industry from our Central Minnesota headquarters.

What makes you a good fit?

• Associate or Bachelor’s Degree in a related field, preferred.
• Seven years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in software, electrical, mechanical, pneumatic, or hydraulic systems, required.
• Proven ability to lead work teams, facilitate problem resolution, and organize disparate facts into viable solutions, preferred.
• Demonstrated experience in negotiation, preferred.

Why Join Us:

At Park Industries, we're more than just a company—we're a community of innovators, builders, and professionals united by a shared vision of excellence. When you join us, you'll become part of a culture that fosters creativity, collaboration, and continuous learning. Alongside our dynamic work environment, we offer a comprehensive benefits package, including health, vision, and dental insurance, HSA and FSA accounts, a 401k program, tuition reimbursement, and more. Plus, you'll have the chance to work on groundbreaking projects shaping the future of our industry.

If you're ready to elevate our customer service quality through strategic planning and leadership, we encourage you to apply today!

Qualifications
Preferred